Position: Customer Service Team Leader Location: Dudley, West Midlands Job Type: Permanent / Onsite My client, a logistics leader with world renowned recognition, are on the hunt for a Customer Service Team Leader to head up the team in the UK head office!Role and Responsibilities In this role, your main responsibility will be to lead the daily delivery of service activities, taking ownership for teams overall tasks and workload.Other responsibilities include: Mentor and train the Customer Service team to meet expected service standardsCollaborate with the Customer Service and Asset Manager to design, implement, and monitor team processesAnalyse processes within the Service team and look to perform CI activitiesManage a dedicated portfolio of customers in the UK region Experience or Qualifications Tenured experience in a customer service lead role managing a teamExperience in logistics and/or supply chain is paramount!Understanding of customer centric principles and service centre environmentsExcellent soft skills to motivate, coach and lead a team to achieving success Benefits: 25 days annual leave plus Bank HolidaysCompetitive Pension SchemeAnnual Bonus SchemePrivate Health Care Options Candidates who currently are a Customer Service Team Leader, Service Team Lead or Customer Service Supervisor may be suitable for this position.For more information regarding this Customer Service Team Leader role please contact Ben Herd on (phone number removed) or (url removed)Omega Res