Overview

Job Title:

IT Support Engineer (2nd Line)Location:

Onsite in Rugby, WarwickshireThe Role

The IT Support Engineer will provide effective IT assistance across all aspects of the business and will coordinate the 1st Line technical support tasks, as required. The position is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems, Printers, Barcode Scanners, and general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.Responsibilities

Reporting to Service Desk Manager re issue status / updates.Working with L1 Tech support to ensure all tickets / issues raised resolved or escalated.Diagnosing and resolving end user support issues including desktops, laptops, mobile phones, printers etc.Setting up and configuring of new laptops and desktops including installation of authorised softwareNetwork patching work including any user office movements involving computer hardware and phonesSupporting warehouse printers and scan guns at a technical level as well as maintaining consumable stocksEnsuring all user equipment is logged and documented as well as software licensing and IT DocumentationManaging backups including Backup to Disk and Backup to TapeEnsuring desktops and laptops are fully up to date especially critical security updatesMaintenance of user email accounts and domain accounts in Office 365 and Active Directory inc. setting up new users and removing users that have left the companyManagement and Support of telephony solution.Experience in VMWare – Server setup and maintenanceCoordinate with 3rd party support partners as required to resolve issues.Assist in coordination of licensing renewals and procurement as requiredBe involved in rollout of new solutions / technology as required.Previous exposure to Microsoft Dynamics AX (user setup and roles) an advantage.Experience

Previous 1st Line and 2nd line IT SupportMinimum 5 to 7 years’ experience requiredStrong Windows 11 knowledgeStrong O365 knowledgeIf you would like to discuss this role in confidence, contact Harleen Tora (harleen.tora@eirevo.ie)Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work visa to apply.eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo

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