Role Purpose

To support the Technical Team in maintaining high standards of food safety, quality and compliance across the manufacturing site. The role will provide day-to-day technical support to the factory, ensuring compliance with BRCGS, GMP, customer and regulatory requirements, while supporting audits, investigations, supplier management and continual improvement.

Technical & Compliance

• Support the factory with technical queries, internal audits, traceability exercises and day-to-day compliance issues.
• Maintain technical systems, procedures and documentation in line with BRCGS, customer and site requirements.
• Develop and update company procedures and specifications where required.
• Support GMP, hygiene and procedural audits and work closely with Production and other teams to maintain and improve site standards.
• Provide technical cover and support for compliance queries in the absence of the Technical Manager.

Non-Conformance & Customer Support

• Log, investigate and support the resolution of non-conformances, customer complaints and technical issues.
• Liaise with customers regarding technical queries, investigations and relevant product information.
• Support the management of sample results, Certificates of Analysis and out-of-specification results, ensuring appropriate escalation.
• Assist with customer specifications and technical documentation in accordance with internal procedures.

Suppliers, Certification & Site Standards

• Manage the site''s pest control contractor, monitoring performance and ensuring issues are addressed promptly.
• Support raw material supplier management and assist with raw material data and specification requirements.
• Maintain and support relevant certifications, including Halal, Kosher and Sedex.
• Assist with special technical projects and site improvement initiatives as required.

Quality & Laboratory Support

• Support routine quality checks and emergency laboratory testing where required.
• Maintain accurate technical records and ensure information is communicated effectively to relevant teams.
• Work collaboratively across Production, Quality, Customer Service and other functions to resolve issues and maintain compliance.

Key Skills & Experience

• Previous experience in a technical, quality or compliance role within food manufacturing.
• Working knowledge of BRCGS, GMP, M&S and customer food safety standards.
• Food Science, Food Technology or a related HND, degree or equivalent qualification.
• Strong communication, organisation and documentation skills, with excellent attention to detail.
• Ability to manage day-to-day compliance issues with minimal supervision and work effectively in a fast-paced environment.
• Competent using Microsoft Office, particularly Word and Excel.
• Full UK driving licence and right to work in the UK.