German Speaking Customer Service

Salary: £30,000

Benefits:   Company bonus – 10% (£3000)

                 25 days holiday

                 Pension

                 Private Medical 

                 Hybrid working – 1-day a week

Hours: Monday to Friday 9am to 5pm

Duration: Permanent

Our Client a Global market leader, a reputable well-known brand have an exciting opportunity for Customer Services in their German marketplace

You will contribute to supporting in all aspects of the customer services procided

This role requires a German Speaker and would really suit someone who is confident, sociable, proactive and enjoys taking ownership of their work. Previous Business or HR degree would work really well for this opportunity but not essential.

Responsibilities: - Looking after the Internal Recruitment across office in Germany

• • Experienced in delivering high-quality customer service via phone, email and face-to-face, ensuring every customer receives a professional, friendly and efficient experience.
  • Confident in handling customer enquiries, resolving issues promptly and managing complaints with empathy while maintaining a positive customer journey.
  • Skilled in processing orders, updating customer records, coordinating with internal departments and ensuring accurate, timely completion of all administrative tasks.
  • Strong organisational and communication skills, with the ability to prioritise a busy workload, meet deadlines and maintain excellent attention to detail.
  • A proactive and personable team player who builds strong customer relationships, consistently achieves service standards and contributes to improving customer satisfaction.

Attributes:

• Native German/ bilingual
• A fast learner, who enjoys taking on new responsibilities
• Fantastic telephone manner, confident and engaging
• Confident conduction with script and relaying information
• Highly organised, dependable and professional, Ability to cope well in a fast-paced environment

Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted.