Complaints Data Analyst Housing Association 3-Month Rolling Contract Hybrid (2 Days Onsite - Hammersmith) 28.49 per hour (Umbrella) 35 hours per weekA leading Housing Association is seeking a highly skilled Complaints Data Analyst to deliver data-driven insights that improve our complaints service. This analytical role focuses on performance reporting, trend analysis, and supporting root cause investigations to drive smarter, data-led decision making.Role OverviewYou will analyse complaints performance, produce high-quality reports and dashboards, and identify key trends to support service improvement. Working closely with the Root Cause Lead and senior stakeholders, you will ensure accurate data, meaningful insights, and high-quality reporting across the complaints function.Key ResponsibilitiesMonitor and report on team and individual performance against complaints KPIs.Produce insightful reports on complaint volumes, outcomes, response times, compensation, and service quality.Conduct thematic and trend analysis to identify recurring issues and emerging patterns.Provide comprehensive data packages to support root cause analysis.Support regulatory reporting, Ombudsman investigations, and Executive-level performance reporting.Maintain data integrity, ensure accurate complaint categorisation, and support compliance with the Housing Ombudsman Code.Write and interpret SQL reports; collaborate with IT to enhance data sources and systems.Identify opportunities to automate reportin