Call Handler (Housing and Repairs)Near Retford, North Nottinghamshire, Notts, UK 15.52 - 18.25 HourlyTemporary ongoing contract/ Temporary to permanentDo you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our Nottinghamshire based client on an initial temporary basis, with the potential for a permanent contract Daily duties of the Repairs Call Handler (Housing and Repairs) consists of: Representing the organisation at their customer contact centre, being the first port of call for residentsUtilising databases and CRM (NEC, formerly known as Northgate) to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionalsUnderstanding Construction skillsets and geographical locations to effectively book works for residentsFollowing up repairs raised by customers and jobs that have multiple visits, previous cancellations and no accessSupporting the delivery of an excellent customer care serviceResponding to emergency property repairs in a calm mannerDealing with property maintenance complaints and referring to wider teamEssential requirements of the Call Handler - Property and Repairs:Planning/Scheduling tradespeople in a Construction/NHS/New Build or Social Housing settingUsed CRM systems and MS Office packages (NEC/Northgate preferred but not essential)Experience dealing with reports and claims of Damp and Mould (Desired) If