Store Manager Location: Store-based (with occasional cover at other local stores) Hours: 40.5 hours per week, Monday to Sunday (including weekends) We are looking for a people-focused Store Manager to lead, support, and develop a retail team in a positive and welcoming environment. This is a hands-on role for someone who enjoys coaching others, leading by example, and creating a strong team culture while delivering great customer experiences. The Role You will be responsible for the day-to-day running of the store and the leadership of Retail Assistants. Working closely with the Cluster Manager, you will focus on building a motivated team through clear communication, regular feedback, and ongoing development. Occasional cover at other stores may be required. Key Responsibilities Lead, motivate, and develop a customer-focused retail team Support recruitment, including interviewing new team members Communicate targets and expectations clearly and positively Provide coaching, feedback, and performance reviews Lead by example in delivering excellent customer service Ensure the store is clean, safe, and welcoming Promote a respectful, supportive, and professional team culture Ensure policies relating to Health and Safety, Security, and GDPR are followed About You Previous experience managing or supervising a team in a customer or sales environment Strong people management and communication skills An interest in the vaping industry Organised, reliable, and