Regional Operations OfficerLocation: Maidstone (Hybrid - predominantly home-based)Pay Rate: 25.92 per hour (Umbrella)Contract: TemporaryJob OverviewWe are currently recruiting for an experienced Regional Operations Officer to join a housing provider based in Maidstone.This is a predominantly home-based role, although the successful candidate must be flexible and willing to attend the office and carry out site visits when required.The role will focus heavily on managing and resolving complaints within a housing environment, ensuring issues are investigated thoroughly, handled professionally and resolved within the required timescales.Key ResponsibilitiesManage and investigate customer complaints within a social housing environment.Take ownership of complaints from initial receipt through to resolution.Ensure complaints are handled in line with relevant policies, procedures and regulatory requirements.Liaise with internal departments, contractors and external stakeholders to investigate issues and obtain responses.Prepare clear, detailed and accurate complaint responses.Identify recurring issues and trends, recommending improvements to service delivery.Ensure complaints are resolved within agreed timescales and service standards.Attend meetings, office visits and property visits when required.Provide updates on complaint progress and escalate complex or sensitive matters where necessary.Essential ExperiencePrevious experience in a complaints management role within Social ..... full job details .....