Position: Customer Communications and Delivery ManagerLocation: London (Aldgate) , hybrid - 2 days per week in officeContract Type: Permanent OpportunityAnnual Salary: 67,500 + Extensive Benefits List Are you a strategic and detail-driven communications professional with a passion for delivering clear, impactful messaging to customers? We are seeking a Customer Communications and Delivery Manager to lead and elevate our client''s customer communications across a variety of platforms and touchpoints.This is a high-impact role where your work will directly enhance the customer journey during key service interactions. You''ll join a collaborative and values-driven environment where clarity, consistency, and customer experience are central to the mission. About Our Client:You''ll be joining a well-respected public body within the UK financial services sector. This organisation plays a vital role in protecting consumers when authorised financial firms fail, providing reassurance and stability across the financial landscape. Their mission is centred on fairness, clarity, and customer confidence-and your work will be instrumental in supporting that. Key Responsibilities:Lead end-to-end delivery of customer communication projects across email, letter and digital channels.Create and manage a suite of communication templates and customer journey content, ensuring accessibility, clarity, and alignment to brand tone.Oversee the delivery of incident-related and bulk customer communication