Yardi, Milton Keynes, United KingdomOverview

Join to apply for the Associate Technical Account Manager role at Yardi. Yardi is seeking individuals who combine a strong technical aptitude with a customer-service mindset to join our Global Solutions Team as Associate Technical Account Managers (ATAMs). Your role as an ATAM will involve providing technical support for a wide range of Yardi''s software solutions, designed to meet the unique needs of different real estate markets across the globe. You will resolve software issues over email and phone and collaborate closely with clients, fostering strong client relationships and driving their success with Yardi''s solutions.What You’ll Do

Utilize your problem-solving skills to troubleshoot application issues, proactively addressing challenges and finding effective solutions.Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience.Follow up on issues that require additional research or information from clients, ensuring thorough and timely resolution.Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.Collaborate closely with Global Solutions team members across the US, contributing to the team’s collective success.Who You Are

Bachelor''s degree in Business, Accounting, Finance, or a related field.A passion for numbers and strong analytical skills.High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers.Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work.Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.Ideal To Have

Knowledge of accounting principles to enhance understanding of client inquiries related to financial processes.SQL Server and web Server knowledge.Previous experience in technical support and application troubleshooting.About Us

Yardi pioneers the property tech industry with 40 years of tradition and forward-thinking innovation. We have a team of over 10,000 employees in over 40 locations worldwide, offering a dynamic work environment, comprehensive training programs, and opportunities for career growth. We are dedicated to making a positive impact in our communities, with philanthropic support to organizations chosen by our employees and a history of contributing to nonprofits globally. Our culture is recognized as award-winning by Glassdoor as a “Best Place to Work,” and we offer benefits including 100% paid employee medical premiums, a profit-sharing plan, and flexible work arrangements. Join our team of ATAMs and make a meaningful impact on the real estate industry. Apply now!Details

Seniority level: Entry levelEmployment type: Full-timeJob function: Sales and Business DevelopmentIndustries: Software Development

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