As a Support Worker in the Out of Hours team, you''ll primarily provide support to children and families and may be asked to support vulnerable adults. Working as part of a multi-disciplinary hub, you''ll respond to urgent and often complex situations outside of standard working hours, helping to keep people safe and supported. Your work will play a key role in building resilience, supporting people through challenging circumstances, and improving outcomes through a whole-family approach. You''ll be joining an award-winning service, recognised nationally as ''Team of the Year'' at the Social Worker of the Year Awards (2025, BASW), reflecting the team''s commitment to safeguarding and delivering high-quality support when it matters most. It''s a fast-paced, supportive environment where every call can make a real difference. What you''ll do Provide timely advice, guidance and support via telephone to children and families (and vulnerable adults when required), particularly in crisis situations. Respond to urgent issues, ensuring risks are assessed and appropriate action is taken. Build positive, professional relationships and work sensitively with children and their care providers, over the phone, facing complex challenges. Work collaboratively with partner agencies, sharing information and making referrals to ensure holistic support. Work flexibly as part of a rota, using your judgement and escalating concerns where needed. What we''re looking for NVQ Level 3 (or ..... full job details .....