The Sales Support Officer/ Customer Service Executive role is an exciting opportunity to work within the industrial/manufacturing industry, focusing on customer service and order management. This permanent position based in Harpenden requires a candidate with strong organisational skills and attention to detail.Client DetailsThis organisation is a medium-sized company operating within the industrial/manufacturing sector. They are committed to delivering high-quality products and services to their clients while maintaining a focus on efficiency and customer satisfaction. The role will involve working closely with well known clients to ensure orders are delivered on time and in full. Please note the role is based full time in Harpenden, and will require someone with excellent attention to detail and communication skills. DescriptionProcess customer orders accurately and efficiently, ensuring timely delivery - both national and internationalMaintain and update customer records in the database.Coordinate with internal teams to manage stock availability and delivery schedules.Provide exceptional customer service by addressing queries and resolving issues promptly.Generate and distribute invoices and order confirmations.Support the sales team with administrative tasks as required.Monitor and follow up on order status to ensure customer satisfaction.Assist in preparing reports and analysing sales data.ProfileA successful Sales Support Officer/ Customer Service Executive should have: