Customer Service Coordinator

Customer Service Coordinator. Based Leighton Buzzard. 32,000 + Excellent training + A genuine career path and Superb benefits package.The Company: A global manufacturer with a group turnover of c. 1bn. The role of After Sales/Service Coordinator: Will suit candidates with a passion for maintaining customer relationships and wants to work in a dynamic, fun and collaborative environment.Duties and ResponsibilitiesDemonstrate good customer service skills with the aim of putting in place and continuing to deliver excellent after-sales service to their valued customersMaximising opportunities to increase contract service agreementsImprove systems / procedures wherever possible to enhance customer satisfactionAssist with co-ordinating daily service and repair visits for service engineersProcess engineers'' worksheets to invoice approval stageProduce invoices and credits for all service functionsEnsure that all parts used are sourced from correct stock locationGenerate quotations for repair work from service reports provided by the service engineersAssist with generating purchase orders and purchasing functions for the service dept where necessaryAssist with booking travel/hotels when required for the Service Manager, Team Leader and Field Service EngineersDealing with telephone and email enquiriesIn return, you will be offered a fabulous working environment and genuine career opportunities. You will enjoy a great culture and will work alongside some incredible people. This company
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