Are you an experienced Aftersales Manager seeking to advance your career within a reputable automotive dealership?

Our client, a prominent manufacturer-owned dealership in Manchester, is looking for a dedicated Aftersales Manager to lead their service department. This Aftersales Manager position offers a unique opportunity to oversee operational performance, develop a professional team, and ensure exceptional customer service in a dynamic environment.

Benefits:

• Competitive OTE of -60,000, combining salary and performance bonuses
• Company car scheme with up to two options, including insurance, servicing, breakdown, and tyre cover
• Exclusive discounts on new vehicle purchases and aftersales services including MOTs, repairs, parts, and tyres
• Generous pension scheme with up to 7% employer contributions
• Starting annual leave of 22 days, increasing to 26 days after continuous service, plus bank holidays
• Employee Assistance Programme providing confidential support and counselling
• Occupational health initiatives supporting overall well-being
• Worldwide accident cover included as part of the benefits package
• Extensive training and development resources to support career growth
• Shared incentive scheme allowing investment in the Stellantis Group
• Access to the Health Cash Plan for health-related expenses
• Paid sick leave after successful completion of probation period

Duties:

• Lead and develop the workshop technician team to optimise efficiency, first-time fix rates, and hours sold
• Drive customer-centric team performance to maximise upselling opportunities while maintaining high service standards
• Implement and support new digital systems aligned with dealership digitalisation strategies
• Support skills development, training, and career progression for team members
• Streamline operational processes within the Customer Journey, including Vehicle Health Checks
• Ensure compliance with group financial policies, DVSA MOT regulations, and health & safety standards
• Contribute to the overall success and smooth operation of the service department as the Aftersales Manager
• Monitor, analyse, and report on key performance indicators to meet set targets
• Foster a positive team environment to motivate staff and maintain engagement
• Deliver a seamless, efficient service experience for every customer

Requirements:

• Proven experience as an Aftersales Manager within a busy automotive dealership
• Strong leadership skills with the ability to motivate and develop teams effectively
• Excellent organisational and communication capabilities
• Thorough knowledge of manufacturer processes, DVSA regulations, and health & safety standards
• Proficiency with digital systems and a quick learner of new technologies
• Customer-focused mindset with a passion for delivering exceptional service
• Ability to analyse performance data and implement continuous improvement strategies
• Full UK driving licence preferred

If you are seeking a challenging and rewarding Aftersales Manager position within a reputable dealership in Manchester, we would be delighted to tell you more about this opportunity.

Contact Paul Martin, Automotive Recruitment Specialist at Perfect Placement covering Manchester and Greater Manchester, today to discover more about this fantastic opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.