Company description:Location: Coventry, England, United Kingdom Job ID: 90695 Shift Pattern: Monday to Sunday, 05:00-20:00 on a rota basis (40 hours per week)We Elevate Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you''ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don''t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.Join us as aContact Centre AdvisorWe are hiring for a customer-focused Contact Centre Advisor to join our Customer Care Centre (CCC) in Coventry. The successful candidate will act as the first point of contact for customers, engineers, and internal stakeholders, managing inbound and outbound communications while delivering exceptional service against established KPIs and SLAs.Your main responsibilitiesHandle inbound and outbound contact centre calls in line with procedures and service standardsProvide professional, courteous, and customer-centric supportManage escalations, complaints, and operational issues effectivelyMonitor and respond to system alerts and equipment condition ..... full job details .....