Income Recovery Officer - 34,443 paHybrid Working - Minimum 3 Days onsite in Hemel HempsteadWe have a new exciting opening for an Income Recovery Officer.The successful candidate will accurately record-keep, engage with tenants and assist in developing monitoring systems. This role includes staying updated on legislation, attending meetings, and performing duties in line with policies and best practices.Key Responsibilities:Manage and monitor rent accounts, ensuring regular reviews and appropriate actions in line with policies.Prepare and serve legal notices and represent Hightown in possession cases as necessary.Conduct home visits to tenants as required by tenancy conduct or procedures.Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.Liaise with Housing Benefit departments and the Department of Work and Pensions for prompt payment and issue resolution.Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants to relevant agencies.Experience and Qualifications Required:Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.Educated to GCSE with a grade C or above in English and Maths.Proficient in using computer systems, including spreadsheets and various software packages.Knowledge and understanding of Housing and Welfare benefits.Previous experience engaging with customers or service users. About UsHightown is a charitab