Main Purpose of the job:To work flexibly across the planning service to provide in-depth technical and administrative support, with a primary focus on:handling, monitoring and coordinating planning service complaints (including logging, tracking, performance reporting and quality assurance of responses),coordinating and responding to Freedom of Information (FOI) and related information requests (including collation, redaction support and deadline management),finance support including income monitoring, cost recovery, debt chasing and reconciliations; producing management information and reports,omaintaining accurate records across relevant planning systems to support effective casework, complaints and information governance processes,To assist the planning service management team with their customer service activities, promotion of chargeable services and service improvement projects; such as commercialisation of chargeable services, better data collection, web site changes and self-service.Although there may be some specialisation of duties within the post, it is expected that all post holders will be able to cover any absence for post holders within their grade or respond to increases in demand for a particular service.Summary of Responsibilities and Personal Duties:1.To manage the end-to-end administration of planning service complaints, including logging/acknowledgement, tracking deadlines, coordinating input from service areas, quality-checking draft responses and ..... full job details .....