Senior Helpdesk Administrator - 6-Month Fixed Term Contract Salary: Up to 30,000 per annum (depending on experience) Location: Office-based initially (Hybrid option available after probation) Hours: 37.5 hours per week (alternating shifts: Week 1 - 08:00-16:00, Week 2 - 09:00-17:00) Start Date: Immediate About the Role We are seeking an organised and proactive Senior Helpdesk Administrator to join our busy service operations team on a 6-month fixed term contract. This role is ideal for someone with strong communication and coordination skills who thrives in a fast-paced, customer-focused environment. Key Responsibilities: Act as the first point of contact for all customer enquiries via telephone and email. Accurately log all job details into the internal IT system. Plan engineers'' routes in line with Service Level Agreement (SLA) requirements to ensure efficient service delivery. Provide ongoing support to the engineering and parts dispatch teams. Confirm job completion and ensure all relevant updates are communicated to customers in a timely and professional manner. Requirements: Previous experience in a helpdesk, service coordination, or administrative support role (ideally within a technical or engineering environment). Excellent organisational and multitasking abilities. Strong IT literacy and attention to detail. Confident communicator with a customer-focused approach. What We''re Looking For: o Minimum 3 years'' experience in a similar office-based role. o Basic p