Join Our Team as a Customer Service Advisor!Location: Kirkby, Liverpool Contract Type: Temporary Working Pattern: Full Time Salary: 12.71 per hour Hybrid Role: Office and Home WorkingAre you passionate about helping others? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to become a Customer Service Advisor within a large public sector client. This temporary role is based in Kirkby and offers a blend of onsite training and flexible home working.What''s In Store for You?Full-Time Hours: Work 37.5 hours per week with a rolling 6-week rota.Shifts: Between 8 am - 8 pm (Monday - Friday) and 9 am - 5:30 pm (Saturday/Sunday), with weekend shifts every 6 weeks.Training and Support: Enjoy 8 days of training and 2 weeks in our academy before engaging with customers. You''ll have ongoing support from your team and manager.Your Main Responsibilities:Manage inbound calls, addressing customer queries and updating our systems accurately.Engage in high-quality conversations to prevent complaints.Identify complex queries and escalate them as necessary.Provide clear and efficient responses while adhering to company guidelines.Maintain accurate client database records.What You''ll Need:Excellent written and verbal communication skills.Experience in a fast-paced environment.Strong timekeeping and organizational abilities.Basic IT skills.Nice to Have:Previous experience in a customer service environment.Why Choose Us?A World of Opportunities: As a leading