Description As Head of Operations, you will take overall responsibility for the operational delivery of the Dŵr Cymru Welsh Water contract. You will lead all operational areas, including direct delivery and reinstatement activities, through the line management of Operations Managers and Reinstatement Operations Managers. You will oversee subcontractor performance, ensure operational programmes are delivered safely and efficiently, and drive continuous improvement across all delivery areas. A crucial part of your role will be to own the operational safety of our delivery teams and ensure full compliance with all health, safety, welfare, and environmental requirements. You will work closely with the client to support the achievement of Outcome Delivery Incentives (ODIs), maintain the contract''s committed SLAs, deliver consistently high levels of customer satisfaction, and ensure the contract achieves its PandL targets. You will also liaise closely with planning, customer, Streetworks, commercial, and safety advisors to ensure seamless programme delivery and effective client engagement. Key Responsibilities Provide overall leadership of all operational delivery areas within the Welsh Water contract. Line manage and develop Operations Managers and Reinstatement Operations Managers, ensuring clarity of roles, accountability and performance. Own the operational safety of all delivery teams, ensuring that risk is well managed and that safe systems of work are embedded in all act