Operations Team Lead Are you an experienced team leader with a passion for delivering exceptional service in fast-paced environments?Are you keen to work for a fantastic employer, with an exceptional wider package and in a collaborative environment? We re recruiting for an Operations Team Lead to oversee a specialist team delivering flexible accommodation solutions to our clients. This is a hands-on leadership role combining operational delivery with team development and performance management. The Role You ll lead a team of accommodation specialists, ensuring high service standards are maintained while driving performance, engagement and continuous improvement. Key Responsibilities Lead and develop a team responsible for booking and managing accommodation solutions Work closely with Account Managers to review client feedback and implement service improvements Conduct 1:1s, coaching sessions and performance reviews Manage team KPIs and support performance management processes Remain adaptable in a dynamic, reactive environment Collaborate cross-functionally to enhance operational efficiency About You Proven experience in team leadership within operations, housing, insurance, hospitality or service-based environments Strong people management and coaching skills Resilient and adaptable, with the ability to thrive under pressure Commercially aware with a strong customer focus Organised, proactive and solutions-driven What s on Offer A supportive, people-focused culture Clea