An IT Support Analyst role providing 1st-3rd line support across Microsoft technologies, managing incidents, supporting users, maintaining devices, and assisting with IT projects and improvements. Client Details A well-established organisation with a strong reputation in its sector, investing heavily in technology and digital transformation. They offer a collaborative environment and long-term career opportunities. Description Provide1st,2nd and3rd line technical support to end users. Troubleshoot hardware, software and network-related issues. Administer Microsoft 365, Entra ID and Exchange Online. Support Intune, Autopilot and endpoint management solutions. Manage user onboarding, offboarding and access requests. Maintain laptops, desktops, mobile devices and peripherals. Escalate and resolve complex technical incidents. Assist with IT infrastructure and system improvement projects. Create and maintain technical documentation and procedures. Ensure service tickets are updated and resolved within SLAs. Profile A successful IT Support Analyst should have: Experience in an IT Support Analyst, Support Engineer or similar role. Strong knowledge of Microsoft 365, Entra ID and Windows environments. Exposure to Intune, Autopilot and endpoint management technologies. Excellent troubleshooting and communication skills. Able to work independently and take ownership of technical issues. Job Offer Permanent IT Support Analyst position based in Ashford. Salary dependent ..... full job details .....