Service Desk AdvisorLocation: Welwyn Garden CitySalary: £24,000 + bonus (£2,000 £2,500 per annum)Job Type: Permanent, Full Time (37.5 hours, Monday to Friday, office based)Service Desk Advisor About our client:Our client is a well-established and growing organisation based in Welwyn Garden City, providing specialist services to a broad customer base. They are known for investing in their people, offering long-term career stability, strong benefits, and a supportive team environment.Service Desk Advisor Details: Fully office-based role in Welwyn Garden CityFlexible start and finish timesBenefits: competitive bonus, 25 days holiday plus bank holidays with birthday off, wellbeing support, free parking and regular social events and more Service Desk Advisor Responsibilities: Manage and maintain customer accounts, including new orders and existing servicesLog and update queries accurately in the CRM systemDiagnose faults and take ownership of resolution, providing progress updatesProvide telephone and email support, including occasional out-of-hours coverAssist with installations and site visits as requiredProduce reports on customer usage and suggest cost-saving opportunitiesRaise invoices, liaise with finance, and manage third-party supplier servicesCreate contracts and ensure invoices match agreed terms Service Desk Advisor What We re Looking For: Previous experience within a customer service or service desk environmentExcellent telephone manner and communication skillsStrong a