At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there''s never been a more exciting time to join us or a better place to grow your career!The RoleHours: Monday-Friday, 9:00-17:30Location: Fleet Working Pattern: Hybrid - 4 days a week on site This is a fantastic opportunity for someone early on in their IT support career, with some hands-on experience in a Service Desk or desktop support environment. You''ll be part of a friendly, collaborative team where you''ll receive support, training, and exposure to a wide range of technologies. What you''ll be doingYou''ll act as the first point of contact for IT support, helping colleagues resolve technical issues and ensuring a smooth day-to-day IT experience. Responsibilities:Logging, tracking, and resolving IT support requests using our Jira ticketing systemTriage all incidents, coordination and supporting P1 and P2 incidents, and escalate to 2nd and 3rd line support where and when required Providing desktop and application support to users, both in person and remotelyPrioritising and escalating incidents when required, following agreed processes and SLAsSupporting new starters and leavers, including laptop