Systems Analyst 3 Month Contract London (Hybrid) Outside of IR35We are looking for a technically minded and process-driven Systems Analyst to support the optimisation of our enterprise systems and service management operations. Working closely with senior leadership, service desk stakeholders, and cross-functional teams, this role is key to designing, documenting, and enhancing the technical backbone of our internal support ecosystem.This role focuses heavily on process mapping, technical documentation, and enterprise system design, with a view to streamlining our Zoho Desk-based service management platform and related operational workflows. The successful candidate will provide the architectural insight and documentation discipline needed to drive meaningful change across our multi-site business.The Systems Analyst is required onsite 3 days a week in London.Key Responsibilities: Analyse and document existing enterprise systems and workflows, with a focus on service management and internal support operations.Create end-to-end process maps, system architecture diagrams, and technical documentation for existing tools, including Zoho Desk and integrated platforms.Work with stakeholders to establish and formalise SLAs, escalation paths, and ownership models.Evaluate current technical configurations, integrations, and dependencies across functions, vendors, and support channels.Lead workshops and conduct structured interviews to extract and validate technical and procedural knowle