Legal Application Support Analyst - Birmingham - Hybrid Working Legal Application Support Engineer with some experience in supporting Legal IT applications such as Practice Evolve, InTapp, iManage, Bighand, Laserforms, Envisio, Elite 3E, Aderant, Visualfiles or Proclaim. You don''t need to have experience with all the above, but should have worked in an IT support or application support role for a legal / solicitor firm, or been a user of legal applications, wanting to move into this kind of role. The Legal Application Support Engineer will provide effective, high-quality, responsive, customer-oriented and professional specialist support on their legal business applications to all staff within the firm. Experience needed: Working within an IT Support, Application Support role for a Law firm or as an End user of Legal applications wanting to move into SupportHave had experience with one of InTapp, iManage, Elite 3E, Bighand or another legal application You will become a key part of the IT team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application expert. (Full training will be given on applications you have not had exposure to.) Part of your role will also be to investigate and resolve legal application incident