Head of Operations - Contract ServicesLocation: Leicester - office based An opportunity to take ownership, build, scale and make a real impact.Are you a driven, commercially minded operational leader who thrives on making things happen?Do you have the ambition and ability to take an established operation, unlock its potential and drive it to the next level?We are looking for an exceptional Head of Operations, Contract Services to take full ownership of a growing contract operation, leading its people, performance and customer experience.This is an opportunity for someone who doesn''t simply want to manage a team or maintain the status quo. We want someone who is passionate about building something better, scaling operations, challenging existing ways of working and creating a high-performing team that consistently delivers outstanding service.You''ll have the autonomy and responsibility to make a genuine difference, bringing energy, commercial thinking and a relentless focus on execution.The opportunityYou will take overall responsibility for the Contract Services function, leading the team and overseeing the end-to-end delivery of services to customers.Your remit will span operational leadership, customer engagement, field service management, commercial performance and continuous improvement.You''ll be responsible for ensuring that the right people, processes, systems and resources are in place to deliver a consistently excellent service, while improving efficiency, ..... full job details .....