Job Title: Account Manager £30,000 to £35,000 Location: Whetstone, LeicestershireHours: Monday to Friday, 8:30am 4:30pmType: Full-Time, PermanentWe re recruiting on behalf of our client for an Account Manager to join their fast-paced, friendly, and supportive team. If you re a customer service professional with a knack for building strong client relationships and delivering a high standard of service, this could be the perfect next step in your career. The Role:As the first point of contact for customers, you ll be the face of the business helping clients feel supported and valued from day one.Responsibilities include: Becoming confident and knowledgeable in the full product and service rangeManaging inbound customer queries via phone, email, and social media platformsAccurately processing and recording orders and client specifications for productionBuilding long-term client relationships to encourage repeat businessMonitoring market trends and competitors, contributing ideas for new product introductions (NPIs)Identifying upselling opportunities and maximising sales potentialCollaborating with internal teams to meet service level agreements (SLAs)Using initiative to resolve enquiries or complaints promptlySupporting the business with other duties as needed What You ll Need: A proactive and enthusiastic attitude with a professional approachPrior experience in an Account Management or Client Engagement roleCommercial awareness and good business acumenExcellent interpersonal a