Our Basingstoke based client is seeking a detail-oriented Mortgage Administrator to join their team on a temp to perm basis. The successful candidate must have experience supporting mortgage applications from submission through to completion. Skilled in managing application pipelines, handling inbound and outbound broker calls, chasing documentation and supporting underwriters to ensure cases progress efficiently and accurately. You will be known for delivering excellent customer service, maintaining strong regulatory compliance and working collaboratively with brokers, solicitors and internal teams to meet service levels and completion targets while ensuring customers are treated fairly. Permanent applications may be considered for this role Key responsibilities: Process mortgage applications Be the first point of contact on the telephone for the Intermediary panel, providing quick and clear responses. Make outbound calls following up on documentation, second charge consent, valuations and escalate any cases where you feel timescales are not being met to the Underwriter responsible for the case, Senior Underwriter or Underwriting Manager Provide technical assistance to the Intermediary panel in respect of the Broker Portal and Global Iris, payment collection services Ensure you challenge yourself and the underwriters you are supporting, to ensure the company only ask for the correct documentation and information required to make a lending decision and no more. To ensure t