Job Title: Tier 2 Service EngineerLocation: Chorley - 5 days per week (hybrid rota)Salary: 32,000 - 36,000Benefits: 25 days plus bank holidaysAbout the Role:We are seeking a highly skilled Tier 2 Service Engineer to join our team. This role plays a crucial part in resolving escalated IT issues while providing advanced technical support to clients. Working in a fast-paced Managed Service Provider (MSP) environment, you will be responsible for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications.This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients.Hybrid Rota (3 x different weekly shifts)- Office =8:00am - 4:30pm - Office = 8:45am - 5:30pm- Work from home = 13:00pm - 21:00pm (Mon-Thurs) 9:00am - 13:00pm (Friday)Key Responsibilities:Technical Support and TroubleshootingManage and resolve escalated tickets from Tier 1, covering servers, networking, and business-critical applications.Diagnose and resolve issues involving Windows Server, Office 365, Exchange, vitalisation (VMware, Hyper-V), and cloud platforms.Provide both remote and on-site troubleshooting.Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs.Incident and Problem ManagementOwn and manage complex incidents from initial diagnosis to full resolution.Follow ITIL-alig