Job Opportunity: Customer Accounts Officer - Business Rates OfficerLocation: Ealing, London Contract: Temporary (3 months) Full TimeHourly Rate: 20.31 per hour PAYE or 26.91 per hour umbrellaHybrid Working: Enjoy the flexibility of working both in the office and remotely.Are you looking for an exciting opportunity to make a real difference in your community? Join our client as a Customer Accounts Officer - Business Rates Officer! With a focus on customer service and account management, you''ll play a vital role in ensuring the smooth administration of Business Rates accounts.What You''ll Do:As part of a dedicated team, your key responsibilities will include: Maintaining accurate records of Business Rates accounts using office computer systems.Interacting with customers via phone, email, and in person, ensuring timely and professional service.Processing applications for discounts, exemptions, and addressing customer queries and complaints.Preparing documentation for court proceedings and liaising with enforcement agents when necessary.Conducting investigations to verify liability and promoting direct debit as a preferred payment method. What We''re Looking For:To thrive in this role, you should have:Experience in Business Rates administration and legislation.A background in customer service, with strong negotiation and communication skills.Familiarity with office computer systems and record maintenance.A proactive approach to complaint resolution and data protection compliance