About the Role The Opportunity We are looking for Technical Support Agents to work directly with customers, helping them use our software effectively, diagnosing technical issues, and carrying out remote support and remedial work. The role involves working with Linux-based systems and relational databases, making it ideal for candidates with an interest in developing practical technical skills. Comprehensive training is provided, and you will be supported by an experienced and collaborative team, so in-depth platform knowledge is not required from the outset. Key Responsibilities Build and maintain an understanding of internal software platforms and supporting systems Investigate, diagnose, and resolve technical issues via remote access Handle inbound customer queries and provide clear, practical solutions Explain system functionality and issue resolution in an accessible way Participate in an out-of-hours support rota (approximately 1 week in every 8) Escalate complex issues in line with internal procedures Maintain accurate and detailed support logs to a high standard Communicate professionally and effectively with customers and colleagues Take part in ongoing training as systems and functionality evolve Maintain a tidy, professional working environment Proactively keep technical knowledge up to date This Role Would Suit You If You: Are highly organised, with strong time management and prioritisation skills Communicate clearly and confidently, both verbally and in writi