Business Analyst (Housing and Repair Domain)
This is an analyst-level Business Analyst role within the Information Systems and Change (ISandC) function. The position sits in the Change Delivery and Adoption team, meaning the focus is not just on gathering requirements, but ensuring changes are successfully implemented and adopted by the business.The main purpose of the role is to:Understand business needsDefine clear, structured requirementsImprove processes and servicesEnsure projects deliver measurable business valueSupport smooth implementation and adoption of new systems or improvementsBusiness Analysis and Process ImprovementInvestigate and document current business processesIdentify inefficiencies and areas for improvementEnsure solutions balance cost, quality, and outcomes (value for money focus)Requirements GatheringRun workshops and interviewsGather and prioritise business requirementsWrite user stories and acceptance criteriaMaintain traceability from idea to deliverImplementation and AdoptionSupport training and create user guidesHelp transition solutions into business-as-usualEnsure changes are embedded successfullyGCS is acting as an Employment Business in relation to this vacancy.
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