Reed Business Support are pleased to be recruiting for a Customer Service Manager on behalf of our established client based in Ashford. This senior-level opportunity is ideal for a confident leader with a passion for delivering exceptional customer experiences and driving team performance.As the Customer Service Manager, you will oversee daily operations, lead a team, and implement strategies to enhance service quality and efficiency.About the Role:Managing and developing a customer service teamMonitoring KPIs and driving continuous improvementHandling escalated customer queries and complaintsDeveloping service processes and training programmesCollaborating with internal departments to improve customer journeysAbout You:Proven experience in a senior customer service roleStrong leadership and team management skillsExcellent problem-solving and decision-making abilityExperience working with KPIs and performance metricsProfessional, empathetic, and customer-focused approachSalary and Working Pattern:£27,000 - £28,000 per annumFull-time, Monday to FridayBenefits:Bonus scheme based on performance25 days annual leave + bank holidaysPrivate healthcare contributionCareer development opportunitiesModern office environmentIf you are interested in this Customer Service Manager role, please apply today. Reed Business Support look forward to helping you take the next step in your leadership career.