Location: Leeds LS2Contract: TemporaryDuration: 1-2 MonthsHours: Monday to Friday - 9.00am - 3.30pm or 10.00am - 4.30pmPay: £13.00 per hourThe roleWe are recruiting a Resident Services Assistant to support a busy student accommodation property in Leeds. This customer-facing role is focused on delivering an excellent resident experience, providing front-of-house support and assisting with the day-to-day operation of the site.Provide exceptional customer service to residents, visitors and contractorsManage enquiries in person, by telephone and via emailSupport resident check-ins, check-outs and arrivalsConduct property viewings and assist with leasing activityAssist with resident events and community initiativesMonitor communal areas to ensure high presentation standardsLog maintenance requests and liaise with the maintenance teamSupport general administration and record keepingFollow health and safety procedures and respond appropriately to emergenciesSkills and experiencePrevious experience within customer service, hospitality, retail, reception or student accommodation is desirableStrong communication and interpersonal skillsProfessional and friendly approach with a customer-first mindsetConfident using Microsoft Office and general computer systemsWell organised with strong attention to detailAble to work independently and as part of a teamReliable, proactive and adaptable in a fast-paced environment