About Lendable

Lendable is on a mission to make consumer finance amazing:

faster, cheaper, and friendlier.

We''re building one of the world’s leading fintech companies and are off to a strong start:One of the UK’s newest unicorns with a team of just over 600 people

Among the

fastest-growing tech

companies in the UK

Profitable since

2017

Backed by top investors including

Balderton Capital

and

Goldman Sachs

Loved by customers

with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch:

loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days.We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks

with dated systems and painful processes.Join us if you want to

Take ownership

across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

Work in small teams of exceptional people,

who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

Build the best technology in-house , using new data sources, machine learning and AI to make machines do the heavy lifting

Who are you

A proactive IT Lead who thrives on

developing and scaling high-performing

support teams. You’ll be responsible for the operational effectiveness of our IT function, guiding IT Engineers to provide best-in-class service in a fast-paced environment.You’re passionate about

empowering teams ,

solving complex challenges , and continuously

innovating

to improve business outcomes. As a technical leader, you excel at both hands-on technical work and guiding your team. You have a talent for motivating people to produce high-quality work and you cultivate a collaborative and inclusive team environment.You are a pivotal force in shaping Lendable''s IT strategy, ensuring our technology supports rapid growth and delivers industry-leading user experiences.What’s the job

Support the Head of IT to technically lead the IT team, overseeing day-to-day operations, workload distribution, and performance

Support the strategic direction for IT, aligning team objectives to business needs and company growth goals

Act as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction

Ensure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment

Develop and implement IT standards, knowledge base articles, and training resources

Drive continuous improvement of IT workflows, through automation, scripting, and process optimisation

Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations

Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection

Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics

Facilitate professional development for team members, including training, coaching, and performance reviews

Support office and remote working technology needs and encourage a culture of innovation and accountability

What we’re looking for

Minimum of 5+ years in IT Support/IT Systems/Service Desk environments

Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji

Knowledge of cloud platforms such as AWS and Google Cloud

Proven leadership and coaching abilities, with a track record of building high-performing, inclusive teams

Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations

Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals

Strong communication and stakeholder management skills

Familiarity with scripting languages (e.g. Bash, PowerShell) for automation and process improvement

Understanding of security protocols and strategies for threat mitigation

Nice to haves

Some experience in managing or leading teams

Direct experience scaling IT functions in high-growth tech environments

Industry experience in fintech or financial services is a plus

Experience with network management and troubleshooting

Willingness to travel to office locations in Kent and London as needed

Interview process

A quick phone call with one of the team

Onsite or Video Interview

Technical Interview

Meet the team you’ll work with daily

Meet a member of the senior tech leadership.

Check out our

We also have an engineering blog where we have written in more detail about how we work in the engineering team.Life at Lendable

The opportunity to scale up one of the world’s most successful fintech companies

Best-in-class compensation , including equity.

You can work from home every

Monday and Friday

if you wish - on the other days, those based in the UK come together IRL at our

Shoreditch office in London to be together, build and exchange ideas.

Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.

We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

We\''re an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London

Check out our blog!

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