IT Operations ManagerYorkHybridLorien are partnering with a client who require an IT Operations Manager to oversee the performance and delivery of IT services in a fast-moving environment. This is a hands-on leadership role, combining technical involvement with team management to ensure reliable, efficient IT operations.Key ResponsibilitiesService Delivery and OperationsEnsure IT services are stable, secure, and performing effectivelyManage incidents and requests within agreed timeframesMonitor system health and oversee patching, backups, and maintenanceLeadership and Team ManagementLead and develop a team of IT engineersAllocate and prioritise workload aligned to business needsSupport complex technical issues and escalationsIncident and Problem ManagementOwn major incidents and coordinate resolutionsIdentify root causes and reduce recurring issuesCommunicate clearly with stakeholders during disruptionsContinuous Improvement and CollaborationImprove processes, tools, and service qualityDrive efficiency through standardisation and automationWork closely with wider tech teams to align operations with business goalsWhat Success Looks LikeHigh system availability and service reliabilityReduced incident volumes and faster resolution timesStrong user satisfaction with IT servicesEfficient and well-managed support functionAbout YouExperience leading IT operations or service delivery teamsStrong technical background with a hands-on approachSkilled in incident/problem management and ..... full job details .....