Ready to move past "have you tried turning it off and on again?"If you''ve done a solid year (or more) on an IT helpdesk and you''re starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you''ve been waiting for.This is a 1st Line Support role inside a large, well-established enterprise where you''re trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn.You''ll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you''ll be exposed to real systems, real projects, and real responsibility.You''ll be the first point of contact for internal users.You''ll: Log, prioritise, and troubleshoot a wide range of issuesSupport technologies across Azure Cloud, CISCO networking, telephony, M365, and much moreTake more ownership of the calls you pick up, seeing issues through, not passing them offEscalate intelligently to 2nd and 3rd line when needed, working closely with senior engineersDeliver a genuinely high standard of service, aligned to SLAs You''ll also get exposure to group wide IT projects and access to multiple training courses to keep developing.What you''ll need:You don''t need to know everything - but you do need the basics nailed: 12+ months'' experience in a busy IT Helpdesk / 1st Line Support roleConfident communication and strong customer service skillsExperience with Wind