We are delighted to be working with this large organisation who is recruiting for aResident Liaison Officer in the Guildford area.As you will be moving around Guildford the ability to drive is required so please only apply if you have access to a car and have a suitable license.You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required.You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system.You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner.In return the company is looking to pay a competitive salary of 31000 - 36000paTogether with a host of benefitsPension Scheme24 days annual leave (+ public holidays)Life Cover equivalent to 1.5 times annual salary24/7 Employee Assistance Program and access to mental wellbeing appEmployee