IT Support Engineer (2nd and 3rd Line)Southampton£26,000 - £40,000 Plus benefitsAre you an experienced IT Support Engineer with experience in working within an MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact?Do you thrive in a fast-paced, client-focused MSP environment, juggling projects, escalations, and mentoring with calm confidence?If so, you may be exactly who we''re looking for.My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we''re known for-supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement.About the RoleAs a Support engineer, you''ll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions.This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.Key Responsibilities• Work actively on the helpdesk and (when needed) on client site• Problem Solve all IT hardware and software issues for external clients• Experience in Microsoft 365 / M365• Windows 11, iOS and Android support• Configure and support Routers, firewalls, switches, access points• Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholdersAbout YouYou are a proactive problem solver with