Bridge Technology Partners - Service Desk Manager Location: Hybrid - 2-3 days per week in the Norfolk region Salary: £45,000-£50,000 per annum Bridge Technology Partners are supporting a leading organisation. Following a period of centralisation, they''re looking for an experienced Service Desk Manager to lead their operational teams and uphold exceptional service standards. The Role: You''ll manage three key functions - Service Desk, Provisioning Desk, and Service Assurance - each led by a dedicated Service Coordinator.Oversee ConnectWise ticket queues, ensuring SLAs are consistently met.Coach and develop your team, promoting collaboration, accountability, and high performance.Support resource planning and step in hands-on when needed.Drive continuous improvement across processes, training, and service quality.Foster a positive team culture focused on growth and delivery excellence. About You: You''re a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions.Proven background in IT service management, ideally in a managed service or multi-site environment.Strong communicator and motivator who thrives in a fast-paced, customer-focused setting.Adept at balancing strategy with operational delivery. Unfortunately, our client cannot offer sponsorship.