Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Customer Service Advisor to join their well-established team. This is an exciting opportunity to become part of a business renowned for its innovation, high-quality products, and excellent customer relationships. Salary is between £26,000 to £27,000 depending on experience. Please note this is an office-based position and your working hours will be 9:00am to 5:00pm. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. As the Customer Service Advisor, you will:Manage assigned customer accounts, addressing requests and providing full support to External Sales ManagersHandle inbound calls, reception overflow, and customer enquiries from internal teams and end usersProcess internet and email orders internal systems; input call wrap-up codesPrepare quotes, schemes, and process product sample requestsMonitor customer orders (back orders, forward orders, call-offs) and maintain accurate CRM/online customer informationProvide product information and basic technical support; maintain up-to-date product knowledgeSet up customers for online ordering and provide administrative support to Area Sales ManagersLiaise with carriers for deliveries, chase PODs, and manage warehouse discrepanciesCon