*CURRENT, ACTIVE SC CLEARANCE IS ESSENTIAL FOR THIS ROLE* Significant recent experience in a Service Transition/Service Acceptance role. Expert knowledge of ITIL Service Transition process. Experience of planning and supporting the transition of services into the live environment, including experience of progressing service transition document sets, eg Service Acceptance Criteria. Experience in Service Management roles. Qualifications ITIL v4 Foundation Certificate in IT Service Management Person Specification - Negotiating and interpersonal skills, ability to positively influence and persuade others to take a specific course of action. Experience of establishing relationships and maintaining contacts with people from a wide variety of backgrounds. Excellent written and oral communication skills to produce reports and give presentations at an organisation wide level. Experience of making decisions at the appropriate time, considering the needs of the situation, priorities, constraints and the availability of necessary information. Ability to maintain a strategic perspective - keeping overall objectives and strategies in mind, and not being deflected by matters of detail. Familiar with the project delivery life cycle; and with the methods and techniques associated with planning, managing and monitoring the progress of projects. Familiar with service transition concepts and practices, for example, experience of progressing service transition document sets, etc. Familiar w