Location: Hertfordshire Reports to: General ManagerPurpose of the RoleThe Head of Operations is responsible for leading and developing all operational functions across manufacturing, supply chain, quality, and production support within a low-volume, high-value engineering environment.The role ensures that Safety, Quality, Delivery, Cost, and Improvement (SQDCI) objectives are consistently achieved through strong leadership, robust operational processes, and a culture of continuous improvement.Key ResponsibilitiesOperational LeadershipProvide strategic and day-to-day leadership across Manufacturing, Supply Chain, Quality, and Logistics functions.Own and deliver operational performance against SQDCI KPIs.Drive a culture of accountability, ownership, and continuous improvement across all operational teams.Manufacturing and ProductionLead operations within a multi-disciplined manufacturing environment, including:CNC machiningPCB assemblyWiring and electro-mechanical assemblyAdvanced mechanical assemblyEnsure effective cross-functional collaboration between Engineering, Planning, Quality, and Purchasing.Lead capacity planning, production scheduling, and materials management to meet customer commitments and forecast demand.Continuous ImprovementDrive Lean Manufacturing and 6S principles across all areas, delivering measurable improvements in efficiency, waste reduction, and on-time delivery.Embed structured problem-solving and root cause analysis methodologies (8D, DMAIC) throughou