Workplace IT Engineer - 2nd Line Support Contract Position - West London Local Authority Role Overview We are seeking an experienced Workplace Technology Engineer to provide 2nd line IT support for a progressive West London local authority. This is a fantastic opportunity to join a dynamic Digital Services team, working at the forefront of workplace technology to support over 2,000 staff across multiple locations. Location: Hub-based with travel to local offices across West London Contract Type: Full-time, Monday to Friday (37 hours per week) Duration: Initial contract with view to permanent for the right candidate Salary: 225 per day (Umbrella) PAYE options available Transport: Company pool vehicles available for site visits Key Responsibilities 2nd Line Support Delivery: Resolve complex 1st and 2nd line technical issues at various locationsPerform in-depth troubleshooting and backend analysisHandle VIP escalations and manage priority incidentsProvide drop-in support and remote assistance via telephony and remote-control functions Technical Operations: Install, maintain, and decommission IT equipment including cabling from floor to desk and patch panel to switch levelSupport print services and manage escalations with suppliers (Ricoh)Collaborate with other Digital Services teams to resolve complex user issuesParticipate in project work and out-of-hours implementations when required Customer Service Excellence: Act as the primary in-person point of contact between staff and D