Russian-Speaking Customer Service AdvisorEdinburgh Competitive Salary + Monthly Bonus Full-Time Are you fluent in Russian and English and looking for an opportunity where you can use your language skills every day? We''re looking for confident, customer-focused individuals to join a global travel brand in Edinburgh. You''ll be supporting customers with their travel plans, helping with bookings and enquiries, resolving issues and making sure every customer receives a positive experience. You don''t need previous travel experience. If you enjoy speaking to people, solving problems and working in a fast-paced environment, this could be a great opportunity to build your career.What You''ll Be DoingProvide excellent customer service in Russian and English via phone, live chat and email.Support customers with hotel bookings, flights and a range of travel-related enquiries.Take ownership of customer queries and see them through to resolution.Build rapport with customers while providing a friendly, professional and empathetic service.Work towards individual and team performance targets while maintaining high-quality customer service.Confidently navigate multiple systems to find information and solutions quickly.Work closely with colleagues to continuously improve the customer experience.What We''re Looking ForFluent Russian and English, both written and spoken.Previous customer service experience, ideally within a contact centre, hospitality, retail or travel environment.Someone who ..... full job details .....