Do you enjoy helping people get the best from technology? We re looking to fill a vacancy in our ICT User Support team. It s a great opportunity to build on your ICT skills while supporting the people who deliver our Fire and Rescue Service. You ll gain experience across a broad range of technologies, with training and support as you grow into the role. In time, you ll join our ICT out-of-hours team and provide critical support when it matters most. What you ll be doing You ll provide first-line ICT support to colleagues across Leicestershire Fire and Rescue Service. You ll respond to incidents and service requests, investigate problems and provide practical advice to help users get back to what they need to do. This is a varied role with plenty of opportunity to build your experience. You ll progress incidents and requests through to resolution or appropriate escalation, working independently where appropriate and involving colleagues or suppliers when needed. We ll support you with training as you develop your knowledge and confidence in the role. You ll work with a broad range of ICT technologies and services. These include computers and mobile devices, Microsoft 365, user accounts and access, networking, telephony and communications equipment. You ll also help keep our support information both accurate and useful, as week as contribute ideas that improve the service. What we re looking for Good ICT support is about people as much as technology. We want someone who ..... full job details .....