Infrastructure Support Engineer - Hybrid/Reading (9 day, fortnight) - Up to 35,000 Per Annum + Benefits Join an award-winning Microsoft partner on their mission to deliver exceptional IT solutions! We''re seeking a talented Infrastructure Support Engineer ready to provide premium technical expertise and leadership within our innovative service team. Key Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities and contribute to service development Support pre-sales activities and service handovers Qualifications and Skills The ideal candidate will possess: Strong expertise in Azure IaaS, VMware ESXi, Hyper-V, and Windows Server Proficiency with Active Directory, SSO/SAML, and PKI implementation Experience with Microsoft 365 suite including Exchange and Defender Working knowledge of networking components and SAN technologies Excellent communication and relationship-building abilities Problem-solving aptitude with systematic approach Customer service orientation with professional demeanor Desirable Certifications Microsoft 365 Administrator certifications Azure Solutions Architect Expert VMware Certified Professional CCNA/CCNP Veeam certified engineer What Th