Reed Business Support are recruiting for a Customer Service Executive on behalf of a well-established organisation operating within a specialist technical environment. This role is ideal for a customer-focused professional who enjoys problem-solving, supporting others and working in a fast-paced setting.About the Role:Handling customer enquiries and technical issues via phone, email and live chatActing as a point of support for trainee team members, offering guidance and escalation supportInvestigating and resolving issues, escalating more complex cases where requiredCommunicating with customers globally, managing sensitive situations with professionalismEnsuring customer requests meet internal security and compliance standardsWorking collaboratively within the team to maintain service levels and response timesDeveloping knowledge of technical products, systems and processesWorking shifts, including some weekends, as part of a 24/7 operationAbout You:Experience in a customer service or support environmentConfident communicator with strong written and verbal English skillsComfortable supporting or mentoring less experienced colleaguesAble to work well within a team and independently when requiredGood working knowledge of Microsoft Office and CRM systemsAn interest in technology, security or IT-based servicesBenefits:Competitive salary with shift allowanceComprehensive training and development programmeClear progression opportunities within a growing organisationSupportive team