Business Support Assistant - Housing and Neighbourhoods

£25,583 to £26,403 pro rata for hours worked

Part Time

Fixed Term Contract - 1 year

18.5 hours per week  (Monday & Tuesday full days and Wednesday morning)

About The Role

An exciting opportunity has arisen to join our Specialist Support team as a part time Business Support Officer.

This role is the first point of contact for all our services including Independent Living, Extra Care, Community Support and Care Connect 24-7.

You will work as part of a team to provide comprehensive administrative support to our large reactive and dynamic front-line team.

You will be regularly liaising with applicants, families and professionals providing information about our services and supporting them. You will be required to use your initiative, be proactive and show empathy.

Key tasks will include:

• Acting as the first point of contact for our service, managing our service email accounts and answering telephone enquiries for our customers and internal teams.
• Taking minutes for team, resident and professional meetings
• Creating and managing tenant and customer accounts
• Creating purchase orders and processing invoices
• Uploading referrals for our servicing onto our Housing Management system
• Updating and maintaining customer and service records accurately in line with processes.

About You

The successful candidate will have:
• excellent communication skills at all levels
• meeting minute taking experience
• a flexible outlook and attitude to working in a customer focussed team.
• a dynamic, pro-active and creative approach
• good organisational skills and ability to manage multiple tasks simultaneously
• be able to work on their own initiative and have excellent attention to detail.
• excellent record keeping and computer skills (competent in using Microsoft Office IT packages including Excel)

If you have previously applied within the last three months there is no need to submit a new application

Our Benefits

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

Please note:  It is essential that you continue your application on our ATS system, otherwise the hiring manager will not be able to see your CV when shortlisting. 

Closing date for receipt of applications: 14 June 2026